Tenant Information Guide
At Spears Team Property Management, we provide unfailing attention to detail and nonstop communication with our tenants. Our team works diligently day in and day out to provide seamless leasing experiences by having an open line of communication with our tenants whenever and however you may need to reach us.
As a tenant with us, you have the convenient availability to access your personal online portal to submit repair requests, report any issues that may arise, and even pay rent all within one platform. If you lease your home from the Spears Team, you will find that our track record for communication, responses to repairs and emergencies, and answering any questions or concerns you may have is unmatched.
To access your online portal 24/7 from anywhere you may be, go to spearsteam.appfolio.com
Once you've arrived at the sign-in page, please ensure to click on "Access Resident Portal". In your portal, you also have the availability to upload or even purchase home renters insurance. By uploading your renters' insurance policy, you will never have to stress about the possibility of misplacing your renters insurance documents.
No-Contact Rent Payments
We understand that life is busy and you won't always have the time to enter the office to make your rent payments. That's why we offer the secure option of no-contact, no-entry rent payments through our rent dropbox. It's recommended that you make payments using our Dropbox during weekdays as we periodically check the box Monday - Friday throughout the day to ensure no rent payments are left overnight or through the weekend.
If you make a dropbox payment during the weekend, please message us using your online tenant portal to let us know so we can plan accordingly to come to remove it and prevent it from sitting over the weekend.
Weekend payments are often necessary as we completely understand that day-to-day life tends to be prioritized with other tasks but please keep in mind that inclement weather may also occur, thus, requiring you to void your cashier's check/money order and replace it with a new one.
Accepted rent payments for our dropbox include cashier's checks and/or money orders payable to Spears Team Property Management. Your rental address and name are required to be listed in the "memos" section on these checks.
Personal checks and cash payments are not accepted, you will be contacted by a member of our team upon receiving any personal check or cash payment to come to retrieve this from our office and make your rent payment in an acceptable form of payment.
Tenant Portal Guide
Below you will see images of our online tenant portal option detailing the features of online rent payments, checking your current rent balance, maintenance requests, shared lease documents, and the option of purchasing or uploading your renter's insurance policy information.
Check Your Balance & Make Online Rent Payments
In your portal, you will see your current balance that is due and have the option to make a payment, as well as set up automatic payments for your monthly rent payments to be automatically drafted each month. The Autopay option eliminates the possibility of forgetting to make a timely rent payment (it happens, we totally get it), and helps you avoid accruing late fees.
Below your account balance, you are also able to view your full account ledger. In your ledger, you have the availability to view and confirm each and every payment you have made during the duration of your lease.
Online Rent Payments
Online rent payments are available for your convenience and are an added feature offered by the owner of the property you are leasing, this is not mentioned as an accepted payment form in your lease as your portal payments may be disabled in the event of late, missed, or untimely rent payments.
Using your ACH and Routing Number to pay online is the cheapest way to pay rent and is an additional $2.45 processing fee.
Using a debit card to pay your rent online charges an additional $9.99 processing fee.
The fees for online payments are charges by our management systems provider, and are not charged on behalf of Spears Team Property Management. These fees are unable to be removed.
Communicating With Our Team
ALL communications, repair requests, and questions regarding your property/lease/repairs/rent, MUST be in writing through your portal. All maintenance requests must be entered in your online portal, as we forward your maintenance requests directly to the property owner in order to discuss a solution with them. Please contact our team ONLY using the online portal number (484) 305-9178 or by emailing us at [email protected].
When it comes to submitting maintenance requests, the process has never been easier. You will simply state what issue(s) you are experiencing(upload any images if applicable) and submit them to us. Once you submit a maintenance request, a member of our team is alerted. As soon as we receive your request, we begin contacting our contractors and scheduling a time that best fits your schedule to make the necessary repair(s) in a timely manner.
Your Lease Documents
We share a digital copy of your lease and all correlating documents with you through your online portal. Upon moving into one of our properties we also provide you with a paper copy of all of these important documents but, we constantly better our systems to accommodate a simpler way to serve our tenants. In today's day and age, everything is digital, and what better way to keep track of important documents than to have them right in the palm of your hand on your mobile device or stored safely within the convenience of your home computer?
Renters' insurance is a crucial thing to have. That's why we offer the availability for you to shop for affordable renters' insurance policies within your tenant portal. If something unfortunate were to happen during your lease, you'd want renters' insurance to fall back on to assist with replacing your valuables and to cover you in the event of unexpected circumstances(theft, fire, sewer backup damage). Your insurance policy will pay you for lost or damaged possessions. It can also help protect you from liability if someone is injured on your property.
If you have renters' insurance that you have purchased through your trusted resource, you can simply enter your existing insurance company name, policy number, and expiration date, and upload a digital copy of the documents for safekeeping.
If you upload or purchase your renters' insurance within your portal, as your property manager, we will be notified of your document upload and will also be able to keep your renters' insurance policy on file for you as well.
Late Rent Payment Policy
Our company has a strict late rent payment policy which goes into effect on the 3rd day of each month at 12:00 AM (midnight of the 3rd day of each month). To view more details about our late policy, click here.